You can find further information within the description section of the work package (by clicking on the '+' symbol to the left of the work package title) or by downloading the scope of works documentation attached to the package of works. If a scope of works has been attached you will see it to left of the work package title. Simply click on this symbol to start the download. If no scope of works is available, call the Industry Specialist listed on the project page to discuss.

An EOI is simply putting your hand up for work. You can express interest against individual work packages on Gateway by ICN. This tells either the Industry Specialist or project proponent that you believe you can do the portion of works listed and that you would like your capability assessed for the package. Gateway by ICN allows for both 'full' or 'partial scope' EOIs so it is important to read any attached brief scope of works carefully to determine where you should submit your EOI.

To submit an EOI you first need to log in to Gateway by ICN. Tick the 'full scope' or 'partial scope' EOI box next to the package in question and follow the prompts through the EOI process. When you have completed all the questions click submit. If you don't have time to complete all the questions you can save your EOI progress and come back to complete it later.

Full scope means you are able to deliver the works included in the entire work package. Partial scope means you can only complete a part of the work.

You can review your submitted EOIs through your Gateway by ICN profile. Simply login to your profile and select 'EOI's' from the top menu. Select the 'View' or 'Edit' button next to any projects in the list so see your company's EOIs, including details of who did the submission.

In most cases, we are unable to give feedback to suppliers on EOIs or nominations as we work confidentially with project proponents. Typically we are required to sign confidentiality agreements with them before starting any work on a project.

We flag work packages listed on Gateway by ICN as ‘awarded’ once the package has been formally awarded. You will notice the work package’s status will change to ‘Awarded’ and when you click on this, the details of the successful contractor will appear. If you had submitted an EOI against the package then we will also send you an email notifying you of the award.

A lot of the work we do is done behind the scenes, under confidentiality. This is why it’s important for you to keep your business profile up to date because if an Industry Specialist is looking for a business with your capability they need to be able to find you via a keyword search. Not maintaining your profile could mean you miss out on opportunities.

Gateway by ICN can help as an information source and direct you to the correct project proponent but ICN focuses on business to business matching, not on individual employment.

You can simply go to ICN (Industry Capability Network) Gateway by ICN Login page and enter your email address and click on "Forgot my password" option to reset your password for Gateway by ICN.

Yes, you can change your email address by sending an email with your old and updated email address details to our helpdesk staff at helpdesk@icn.org.au .

Our helpdesk staff will verify your details and update your email address once confirmed.

After login to Gateway by ICN, under "MY PROFILE", select "My  Dashboard"

• Under My Account, select Notifications
• From Select contact dropdown menu, select the contact 
• Under Email notifications, tick the box of General ICN Information & Updates, which will enable you to receive state specific newsletters and event updates
• Tick the boxes of regions, which will enable you to receive the newsletters in that particular regions
• Under Major projects, select the region(s) you wish to receive the project in that region(s)
• Under Select sectors and capabilities, choose the appropriate industry sectors you wish to receive the project notifications
• Click SAVE NOTIFICATIONS to save your settings

• CRM Only: Contact details only – cannot login to Gateway by ICN
• Read Only: Can view company details, EOI And Premium data. Can edit your own details and notifications. 
• Company Edit: Can edit company details, Premium data, EOIs (Expression of Interest), own details and notifications. 
• EOI Edit: Can view company details and Premium data. Can edit EOIs, own details and notifications. 
• Company Admin: Can edit all details and modify all contacts. This is the highest role defined for a user. 

Yes, but for this you will need to provide us with a consent email from the previous Primary contact agreeing to change the Primary contact details.

You can send it to helpdesk@icn.org.au and our support staff will change the details from our end.

Users must have a set of taxonomy selected in their ICN user profile to receive the notification. Users can log in to their account and go to Business profile > Notification Preferences and select the taxonomy for which they want to receive the notification for.

Even after setting up the notification preferences, if the user is not receiving the notification email, we request users to contact the helpdesk at helpdesk@icn.org.au.

The business details you entered / updated need to be verified by our state consultants for it to be reflected on the Gateway by ICN. This will take 1-2 business days.

If your business/ ABN has recently been registered, then please note that we perform a weekly process to abstract the data from Australian Business Registrar.

Please allow 5-7 business days for us to process the data. You can try registering your business after few days.

If you are "Be Compelling" or "Premium" member of ICN you can create and share your capability statement.

For this you can go to Documents > Capability Statement and follow the simple steps shown in our webpage.

Please note: If you are a Limited subscriber your profile will not appear in the search result.

Your business profile search result is based on the keywords that you have specifically set in your product/services, facilities, business summary, description and many more.
For example: keywords such as "electrical services", "construction", etc.

We try our best to update our license section for our clients to upload their business licenses / certificates.

However, in certain cases we might have missed it. We appreciate our client's feedback and suggestions for the license / certificates that are not listed with Gateway by ICN, we will work on those feedback and suggestions and try our best to update the requested license / certificates to our earliest.

You have complete control over your notification email settings, you can login and go to Business Profile > Notification Preferences section and untick the region you have selected by mistake.

You can also update your other notification preferences accordingly as per your business requirement.

Or it says my business is registered but how do I register myself to get access to my business account?

If you can provide us your business name or ABN, we will be able to assist you with the Primary contact detail of your business, after this you can reach out to the primary contact who can simply login to the business account and add you as a contact by going to Business Profile > Contact > Add contact section.

Alternatively, you can provide us a consent from this primary contact, and we will assist you to register your details in your business profile.

Assist us with your business ABN, we will verify some of the details from our end and our support team will suggest you the appropriate solution based on case - by - case basis to help gain access to the business account

Your company name is linked to your company ABN. If you want to change your company name, the ABN will be changed accordingly.
If you do not want to change the current ABN, but you want to add more trading names in your company profile, please follow the following steps:

• After login to Gateway by ICN, under My Profile, Select My Dashboard
• Select Company Details under My Company
• Under Other name, type in your trading names or other names
• Click SAVE CHANGES

If you have the Company Admin access, you can login and go to Business Profile > Contacts and click on the ‘X’ option next to the contact’s details.

You can click on this button, and this will delete the contact details from your business profile.

The LIDP tenders are submitted using our VMC platform which is looked after by our Victorian team.

You can login using Login (force.com) to access the VMC platform and submit the tender.

For any enquiry related to LIDP you can contact our Victorian consultant at info@icnvic.org.au.

2-Factor Authentication (2FA), or 2-step Verification, is an extra layer of security added to the sign-in process to help prevent unauthorised users from accessing your Gateway by ICN account.

After entering your username and password, you may be prompted to set up an authentication application on your mobile device. This device may be any Apple, Windows or Android mobile phone or tablet. Once you have set up 2FA, you will be prompted for the 2FA authentication code each time you log in.

Yes, you will.

When you sign in to your account, we will ask you to install an authenticator application and enable 2FA. This process will enable us to ensure that no other person may use your account details to log in to our systems without your authorisation.

Only one user will be able to use a generic email address. Each login must now be unique. Shared logins are not good practice and also poses a security risk.

Please note: There are no restrictions to how many contacts a company can have on a company profile, so this is easily addressed by adding additional contacts.

In a 2FA system, the first form of user identification is your username and password. The second form of identification is created by a special algorithm, synchronised with the authentication device you have authorised. We suggest using a smartphone application, such as Google Authenticator, Microsoft Authenticator, or Duo, as the primary tool for synchronising codes.

NOTE: When you scan the QR code provided, please complete this from within your authenticator application – do not use your camera.

The authenticator application generates a six-digit code, which changes every 30 seconds, for you to enter when you log in. Being synchronised with our servers, this code verifies that your login credentials are being used by you only. You will need to use the authenticator application to verify yourself whenever you log in to Gateway by ICN, other ICN applications or ICN websites.

When you sign in to one of ICN’s websites or applications, you may be asked to verify your email address associated with your account. We will do this by sending a verification link to your registered email. All you need to do is click the link to confirm you have received the email and that it is valid.

We are taking this step to ensure that all email addresses registered with ICN are valid and still in use. This will also help reduce the potential for malicious actors to infiltrate our systems using expired, inactive, or incorrect email addresses, thereby protecting your data from being inadvertently provided to unauthorised persons.

When you sign in to your ICN account, we may ask you to nominate a mobile phone number for authentication. We will verify this number by sending a 6-digit code via SMS and then ask you to enter that code into an on-screen prompt. This verified phone number allows us to provide an extra layer of security in case we detect any unusual activity on your account in the future.

It also provides you with a secure way to reset your 2FA should you change mobile phone or are otherwise unable to authenticate normally.

Please follow the steps below. Please note that when you scan the QR code provided you must be in your authenticator app – do not use your camera.

App Requirements

You may use Microsoft Authenticator, Google Authenticator, Duo or any other Time-based One-Time Password (TOTP) generator on your Android device. The following instructions detail the installation and configuration for Google Authenticator. Although the installation instructions may be slightly different for other authenticator applications, the process will be similar.

Download Authenticator

1. Open the Google Play store and search for your chosen authenticator application.

2. Click on the application details to install the application from the Google Play store.

Set up Authenticator

If you have already set up your authenticator application, open the application, select add account, and then skip to Step 3 below.

1. Open Google Authenticator and click "Get Started".
   

2. Select Scan a QR Code
   If your device asks to “Allow Authenticator to take pictures and record video” select “While using the app”.
   

3. Scan the QR code on Gateway by ICN.
   

4. Click "Complete setup and Verify 2FA".

5. Enter the six-digit code from the authenticator into the prompt on Gateway by ICN.
   

6. Click "Verify" to complete logging in.

Please follow the steps below. Please note that when you scan the QR code provided you must be in your authenticator app – do not use your camera.

App Requirements

You may use Microsoft Authenticator, Google Authenticator, Duo, or any other Time-based One-Time Password (TOTP) generator on your iPhone. The following instructions detail the installation and configuration for Google Authenticator. Although the installation instructions may be slightly different for other authenticator applications, the process will be similar.

Download Authenticator

1. Open the Apple store and search for your chosen authenticator application.
   

2. Click Get to install the application.
   

Set up Authenticator

If you have already set up your authenticator application, open the application, select add account, and then skip to Step 3 below.

1. Open Google Authenticator.
   

   

2. Click Add a code.
   

3. Select Scan a QR code.
   

4. Scan the QR code on Gateway by ICN.

   

5. Click "Complete setup and Verify 2FA".

6. Enter the six-digit code from the authenticator into the prompt on Gateway by ICN.

   

7. Click "Verify" to complete logging in.